
Senior Import Operations Manager
2 days ago
Role Summary:
This senior role leads the import operations team, responsible for managing and improving ocean freight services. The right candidate will have a strong background in import practices, customs clearance procedures, and excellent leadership abilities.
Key Responsibilities:
- Import Process Management: Oversee all aspects of import processes, including FCL, LCL, and consolidation operations.
- Pricing and Negotiation: Develop pricing strategies, negotiate rates with carriers, and maintain relationships with shipping lines, co-loaders, and overseas agents.
- Shipment Coordination: Coordinate pre-alerts, booking, documentation, customs compliance, and end-to-end import shipment handling.
- Team Management: Manage and mentor the import operations team – allocate resources, set KPIs, monitor performance, and provide ongoing training.
- Financial Oversight: Monitor departmental P&L, ensure cost control, and prepare regular budgets.
- Customer Service: Maintain high standards of customer service, promptly resolving issues and ensuring consistent client satisfaction.
- Reporting: Generate regular MIS/reports for management on import operations, cost efficiency, and process improvements.
Required Skills & Qualifications:
- Import Expertise: Strong knowledge of international import practices, customs clearance procedures, and INCOTERMS.
- Leadership Abilities: Excellent leadership, people management, and negotiation skills.
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