
Operations Management Position
1 day ago
We are seeking an experienced Senior Operations Manager to lead our RCM operations in the US Healthcare sector.
Job Summary:
- The successful candidate will oversee a team of medical billing professionals handling end-to-end RCM activities.
- Key responsibilities include ensuring accurate charge entry, claim submission, payment posting, denial management, and AR follow-up.
- The ideal candidate will monitor team performance, ensuring SLAs, quality, and productivity benchmarks are met.
- They will handle escalations, provide resolution support for complex billing issues, and collaborate with management to drive process improvements and client satisfaction.
- A strong background in training team members on NextGen and billing best practices is essential.
Requirements:
- Minimum 5-7 years of experience in US Healthcare Medical Billing, with at least 2 years in a team lead/supervisory role.
- Mandatory: Strong hands-on experience with NextGen EMR/PM systems.
- Proven knowledge of US healthcare revenue cycle management (RCM) processes.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced, target-driven environment.
- Flexibility to work night shifts when required.
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