ServiceNow Expert Leader for IT Operations

5 days ago


Bengaluru, Karnataka, India AvanteNow Full time

At AvanteNow, we are seeking a seasoned ServiceNow Senior Developer to lead the development and integration of core ITSM modules. This role requires advanced knowledge of workflow automation and strong integration skills to ensure a seamless ServiceNow deployment.

Key Responsibilities:

  • We are looking for an expert who can develop, customize, and maintain core ITSM modules (Incident, Problem, Change, CMDB, Release, and Service Catalog) within ServiceNow.
  • This developer will design and implement workflow automation for streamlined service operations.
  • The successful candidate will integrate the ServiceNow platform with the ITOM suite, ensuring interoperability with our client's IT environment.
  • This position involves configuring and optimizing CMDB for effective asset tracking, incident response, and problem management.
  • The ideal candidate will develop and manage release processes to ensure controlled and successful ServiceNow updates.
  • They will facilitate Service Catalog customization and automation, creating a user-friendly catalog for our client services.
  • This leader will collaborate with client stakeholders to understand and map business requirements to ServiceNow configurations and customizations.
  • The chosen candidate will perform system integrations with other client systems as needed, using APIs and other integration tools.
  • This individual must ensure high levels of system availability and provide support during critical updates or migrations.

Qualifications:

  • A Bachelor's Degree in Computer Science, Information Technology, or a related field is required.
  • 5+ years of experience with ServiceNow development and administration is necessary.
  • Proficiency in ITSM and ITOM modules within ServiceNow is essential.
  • Strong experience with workflow automation and advanced ServiceNow integration techniques is required.
  • Excellent communication skills for effective collaboration with clients and stakeholders are crucial.

Salary Range: $120,000 - $180,000 per annum, depending on experience, plus benefits and relocation assistance.

Relocation Details: The successful candidate will relocate to Dubai, UAE for a long-term assignment.



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