Enterprise Support Specialist

8 hours ago


Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full time

Job Summary:

As an Enterprise Support Specialist at Riverforest Connections Private Limited, you will be responsible for managing day-to-day activities related to Microsoft Office 365 and IT infrastructure assets. This role requires strong technical expertise and excellent communication skills to ensure seamless support to our employees.

Key Responsibilities:

  • Manage Office 365 user accounts and permissions
  • Configure and troubleshoot Exchange, SharePoint, and OneDrive
  • Assign and remove licenses based on TMS and service requests
  • Investigate and resolve O365-related access issues
  • Monitor and maintain email forward requests and external sharing privileges
  • Reconcile VPN users with active employees
  • Collaborate with the Senior Manager to ensure license requirements are met
  • Prioritize service requests to enhance employee experience and meet defined SLAs
  • Investigate and confirm issues identified by L1/L2 resources for hardware and software replacement

Requirements:

  • Bachelor's degree in Computer Science or related field

Skills:

  • Excellent communication and time management skills
  • Attention to detail and problem-solving abilities

Microsoft Office 365, IT Infrastructure, Enterprise Support



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