Enterprise Support Specialist

4 weeks ago


Chennai, Tamil Nadu, India Expeditors Full time

We are seeking a skilled System Specialist to provide top-notch support to our customers. This role involves addressing incoming environment and application support questions across several applications in a team environment.

Key Responsibilities:

  • Liaise between branch operations, development, product owners, and other internal IT teams.
  • Analyze and develop dataflow process improvements.
  • Document dataflow process improvements, new procedures, and troubleshooting methods.
  • Provide education and cross-training within the support groups.
  • Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.

Requirements:

  • Bachelor's Degree in Information Technology, Computer Engineering, or related field
  • A Master's degree in similar discipline is preferred.
  • 3-5 years' experience in system engineering and IT support.
  • Good working experience in SQL, UNIX, and Kibana tool.
  • Experience working in ServiceNow is preferred.
  • Proven working experience in enterprise support Analyst, IT support, or as a System Analyst
  • In-depth knowledge in the product that the technician is supporting.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

What We Offer:

  • Paid Vacation, Holiday
  • Health Plan: Medical Insurance
  • Employee Stock Purchase Plan
  • Training and Education Programs
  • Unlimited opportunities for career advancement


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