Enterprise Support Specialist
4 weeks ago
We are seeking a skilled System Specialist to provide top-notch support to our customers. This role involves addressing incoming environment and application support questions across several applications in a team environment.
Key Responsibilities:
- Liaise between branch operations, development, product owners, and other internal IT teams.
- Analyze and develop dataflow process improvements.
- Document dataflow process improvements, new procedures, and troubleshooting methods.
- Provide education and cross-training within the support groups.
- Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.
Requirements:
- Bachelor's Degree in Information Technology, Computer Engineering, or related field
- A Master's degree in similar discipline is preferred.
- 3-5 years' experience in system engineering and IT support.
- Good working experience in SQL, UNIX, and Kibana tool.
- Experience working in ServiceNow is preferred.
- Proven working experience in enterprise support Analyst, IT support, or as a System Analyst
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
What We Offer:
- Paid Vacation, Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
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