Ethnic Wear Retail Operations Manager

3 days ago

Jaipur, Rajasthan, India beBeeRetailer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Description:

The primary objective of this role is to oversee the daily operations of a flagship ethnic wear retail store. This involves ensuring world-class customer service, driving sales performance, managing inventory, and maintaining the unique brand experience.

Responsibilities:

  • Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
  • Ensure the store reflects luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.
  • Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
  • Drive sales to achieve and exceed monthly revenue targets.
  • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
  • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
  • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.

Team Leadership:

  • Recruit, train, and supervise sales staff, stylists, and support personnel.
  • Monitor staff performance, set targets, and conduct regular team meetings.
  • Motivate the team to deliver exceptional ethnic wear shopping experiences.

Inventory & Stock Control:

  • Oversee stock movement, replenishment, tagging, and barcoding.
  • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
  • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.

Marketing & Engagement:

  • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
  • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
  • Promote store offers and exclusive collections through local channels and social media collaborations.

Reporting & Compliance:

  • Prepare daily/weekly sales and footfall reports.
  • Ensure compliance with billing, GST, and company policies.
  • Maintain safety and operational excellence within the store.

Required Skills & Qualifications:

  • Strong leadership and people management skills.
  • Excellent communication in English, Bengali, and Hindi.
  • Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
  • Customer-first mindset with problem-solving skills.
  • Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
  • Proficiency in billing software, POS systems, and MS Office.

Benefits:

  • Competitive salary + performance incentives.
  • Attractive staff discounts on Keya Seth Exclusive sarees & apparel.
  • Growth opportunities within the organization.

Others:

Bachelor's degree (preferred in Retail, Fashion Management, or Business) and 4–6 years of experience in apparel/ethnic retail management are required.

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