
Global Implementation Strategist
3 days ago
As a leader in our organization, you will be responsible for guiding the strategic direction and operational excellence of our global implementation operations. This role oversees a large, distributed team of Engagement Managers, Solution Architects, and Product Specialists across multiple geographies, managing complex enterprise-scale HRMS deployments.
You will define and execute the global implementation strategy, ensuring alignment with our business objectives and rapid growth trajectory. This includes leading strategic planning, capacity management, and geographic expansion initiatives. You will champion the continuous evolution of our implementation philosophy, precision in measuring and enhancing Customer Outcomes.
The successful candidate will enable and track Value Realization across projects under their span, unlocking the desired outcomes from transformations within defined timelines, scope, and budget parameters.
Maintaining strategic relationships with C-level stakeholders at Enterprise client organizations is essential. As the apex Darwinbox representation, you will resolve complex technical and business challenges that arise during large-scale deployments. Championing client advocacy within our organization ensures customer needs are reflected in product and services evolution.
You will lead and inspire a large, distributed team of consultants, solution architects, and engagement managers across multiple time zones. Building and scaling a high-performing team through strategic hiring, comprehensive onboarding, and continuous professional development is crucial. Fostering a culture of excellence, accountability, and collaboration across colleagues/teams is vital.
Contribute to revenue growth through successful implementations that drive client retention and expansion opportunities. Support sales activities by providing implementation expertise during pre-sales processes. Identify opportunities for service expansion and process improvements that can drive competitive differentiation.
Key Responsibilities:
- Define and execute the global implementation strategy.
- Lead strategic planning, capacity management, and geographic expansion initiatives.
- Enable and track Value Realization across projects.
- Maintain strategic relationships with C-level stakeholders.
- Lead and inspire a large, distributed team.
- Contribute to revenue growth.
Requirements:
- Masters in Business Administration or equivalent.
- 12+ years of progressive experience in HR/HR Consulting/HRMS Delivery or Customer Success with minimum 4 years in senior management roles.
- Proven track record of successfully delivering large/complex enterprise transformation initiatives.
- Tech savviness and deep interests in adopting new technologies for process improvements and high-value impact/outcomes.
- Strong understanding of global HR practices and regulatory frameworks of more than one region/geography.
- Outstanding executive presence with ability to engage effectively with C-level stakeholders and senior decision makers.
- Ability to present complex technical/functional concepts to large, diverse audiences in clear, compelling manner.
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