Chief Retail Experience Officer

1 day ago

Cochin, Kerala, India beBeeLuxuryRetail Full time ₹ 15,00,000 - ₹ 25,00,000

At the helm of a retail outlet, you will be tasked with delivering exceptional customer experiences. This role demands strong leadership and communication skills to drive sales growth while ensuring operational efficiency.

Main Responsibilities
  • Critical Roles:
    • Foster lasting relationships with clients through personalized service
    • Achieve targets by leveraging strong client connections
    • Handle queries, styling assistance, and after-sales support with ease
  • Operational Oversight:
    • Oversee daily store functions including inventory management, visual merchandising, and stock control
    • Maintain high standards of cleanliness, display, and ambiance
    • Analyze sales performance and prepare regular operational reports
  • Talent Development:
    • Mentor and motivate staff to achieve collective goals
    • Assign responsibilities and monitor performance
    • Cultivate a collaborative work environment focused on delivering outstanding customer experiences
  • Brand Advocacy:
    • Embark brand values and craftsmanship narrative in all interactions
    • Support in-store events, exhibitions, and brand activations
    • Represent the brand as an ambassador to communicate ethos and mission
Essential Qualifications
  • Passionate about luxury retail and committed to excellence
  • Proven experience in premium/luxury retail management (2-3 years)
  • Outstanding communication and leadership abilities
  • Capacity to boost sales growth and enhance customer satisfaction

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