AI Expert in Intelligent Automation

5 days ago

Mount Abu, Rajasthan, India beBeeArtificial Full time ₹ 18,00,000 - ₹ 21,43,500
ServiceNow AI Agent Engineer

At an innovative consultancy, we leverage a unique catalog of industry-specific agents and leading-edge AI platforms to deliver integrated, secure, and ROI-optimized solutions.

We combine deep industry and technical expertise to enable rapid deployment of innovative AI-driven capabilities to augment and automate client workflows for employees, customers, prospects, and investors.

This role fosters a nimble, client-focused environment that enhances delivery and professional growth by leveraging AI-driven technology.

Our team works on complex AI projects that challenge and inspire, meeting high client expectations.

Role Overview

As a ServiceNow AI Agent Engineer, you will support the implementation of ServiceNow AI Agents at healthcare payer clients. This requires deep expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows.

You will work with cross-functional teams to design, configure, and deploy intelligent ServiceNow Agents that enhance automation, service delivery, and analytics capabilities.

Use Cases:

  • Member Services and Experience: AI agents handle member enrollment inquiries, benefit explanations, and 24/7 support for common questions about coverage and claims status.
  • Claims Processing Automation: AI agents automate claims processing, claims routing, exception handling, and prior authorization workflows.
  • Provider Network Management: AI agents streamline provider onboarding, credentialing workflows, and contract management.
  • Regulatory Compliance and Reporting: AI agents provide real-time visibility into core system issues, security, and compliance risks.
  • Case Management and Escalation: AI agents triage complex member issues, automatically escalate cases based on severity, and coordinate cross-functional responses for appeals, grievances, and medical management cases.
  • IT Service Management: AI agents manage internal IT requests from employees, manage system integrations, and provide automated incident response for critical payer systems and applications.

Qualifications:

  • Strong hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps).
  • Proficiency in ServiceNow AI Agent Studio, no-code/low-code development.
  • Expertise in workflow automation, Integration Hub, and API integrations.
  • Solid understanding of LLMs and ML concepts for natural language processing and AI-driven automation.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Familiarity with data integration (internal and external sources, knowledge articles, platform data).
  • Experience with AI governance, analytics, and monitoring tools.
  • Strong problem-solving skills and ability to collaborate across engineering and business teams.

Responsibilities:

  • Configure and customize ServiceNow AI Agents using AI Agent Studio (no-code/low-code environment).
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
  • Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models.
  • Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality.
  • Leverage RaptorDB Pro for high-performance data processing.
  • Utilize AI Control Tower and AI Agent Orchestrator for multi-agent coordination, guardrails, and governance.
  • Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies.

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