Customer Service Representative

4 weeks ago


Chennai, Tamil Nadu, India Akshaya Hr Solutions Full time

Job Overview

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Akshaya Hr Solutions. This is a full-time position based at our Chennai office, requiring excellent communication skills and a strong customer Sales & service orientation.

Qualifications and Skills

  • Excellent communication skills to effectively interact with customers and understand their needs
  • Problem-solving abilities to handle customer queries and issues efficiently
  • Active listening skills to ensure complete understanding of customer concerns
  • Ability to work under pressure and manage stressful situations calmly
  • Time management skills to handle multiple tasks and meet deadlines
  • Empathy towards customers to provide a human touch to customer interactions
  • Attention to detail to ensure accuracy in information and maintain customer satisfaction

Roles and Responsibilities

  • Handle outbound calls to address customer inquiries and concerns
  • Resolve customer complaints and provide appropriate solutions in a timely manner
  • Maintain a polite and professional demeanor during all customer interactions
  • Document all customer interactions and transactions accurately
  • Provide information about products and services to customers
  • Follow up on customer calls where necessary
  • Work collaboratively with team members to achieve organizational goals
  • Adhere to company policies and procedures while managing customer interactions


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