Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Breezy Talent. As a Customer Service Representative, you will be responsible for handling inbound calls and providing exceptional customer service to our clients. Your primary goal will be to resolve customer queries and complaints in a timely and professional manner.
Key Responsibilities:
- Answer inbound calls and assist customers with their queries and complaints.
- Raise requests and complaints on behalf of the customer in our CRM tool.
- Generate leads and educate customers about new products and their benefits.
- Maintain and adhere to compliance guidelines.
- Capture problem indicators, highlight, and suggest improvements.
- Adhere to the monthly scorecard parameters, including quality, efficiency, and accuracy.
- Maintain adequate knowledge levels on products, processes, and systems used. Ensure sales targets are met.
Requirements:
- Excellent verbal communication skills.
- Ability to comprehend, capture, and interpret basic customer information.
- Strong customer service focus.
- Knowledge of banking and credit cards is preferred.
Work Timings: 9 hours (7 am - 8 pm) and (7 am - 12 am)
Week Off: 6 rotational week offs per month
Language: English and Hindi (Mandatory)
Education: Graduates (Any stream)
Salary: 2.80 LPA (Fresher), Max 4.0 LPA (Experienced)
Job Location: Karapakkam, Chennai
Customer Service, Customer Support, Verbal Communication, Banking Relationships, Knowledge of Banking, Credit Cards, Voice Process, Hindi, English, CRM, Inbound Lead Generation, Communication, Customer Service Focus
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