Soft Skills Training Specialist
5 days ago
Job Title: Soft Skills Training Specialist
Job Overview: As a Soft Skills Training Specialist, you will be responsible for developing and facilitating training programs to enhance the skills of our front-line associates.
Roles & Responsibilities:
- Develop soft skill training programs for various business units, in consultation with department heads, including assessment and evaluation methods.
- Partner with business units to outline deliverables, expectations, and risks, including specific training needs.
- Assess training and development needs through various resources available.
- Utilize various training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness.
- Define ROI on every training program delivered.
- Design training courses and content necessary to meet training needs.
- Monitor and measure effectiveness of all training programs.
- Act as a liaison with L&D and business units to ensure consistency with practices.
- Contribute to process improvements and innovation in the L&D function.
Qualifications:
- Excellent communication, presentation, and public speaking skills.
- Critical thinking and persuasive skills.
- Exceptional skills in connecting and influencing people.
- Data-oriented/Excel knowhow.
- Proactive and great sense of ownership.
- Active collaboration.
- Ability to work under stringent timelines and pressure.
- Ability to prioritize relevant tasks/activities.
- Flexibility to work in various shifts.
Eligibility:
- Minimum 2 years of strong knowledge and experience with the soft skills training function.
- Should be a graduate in any discipline.
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