Chief Customer Solutions Officer

4 days ago

Kozhikode, Kerala, India beBeeProduct Full time ₹ 80,00,000 - ₹ 1,50,00,000
Product Solutions Manager

We are seeking a skilled professional to bridge the gap between customer needs and product development teams. This role is central to ensuring our solutions deliver maximum value while aligning with our product vision and strategic priorities.

Key Responsibilities:
  • Lead customer workshops to capture needs, constraints, and success criteria.
  • Gather and document customer requirements, translating them into clear specifications.
  • Plan and lead customer training activities
Solution Design & Proposal Support
  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to client needs.
  • Translate customer insights into actionable product requirements that inform development planning.
  • Actively participate in Agile ceremonies, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
Issue Management & Continuous Improvement
  • Review and assess Change Requests (CRs) for feasibility and impact.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities and technical architecture.
  • Collaborate across teams, acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Qualifications & Experience:

  • Strong familiarity with Telecom / Telephony Domain and IP network technologies.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is an advantage.
  • Proven experience in customer-facing solution roles such as Solution Consultant or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming is an advantage.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills

Key Attributes:

  • Customer-centric mindset with a passion for delivering value.
  • Strategic thinker who can also execute tactically.
  • Adaptable and comfortable in dynamic environments.
  • Skilled at building trust and credibility with stakeholders.
  • Strong analytical and problem-solving abilities.

Travel Requirements:

Willingness to travel to client locations as needed — up to 30% of time

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