
Customer Relationship Officer
12 hours ago
Job Title: Customer Relation Officer
Location: Hilite Business Park, Calicut
Job Type: Full-Time
Industry: E-commerce / Customer Service
Experience Required: Minimum 1 year in customer support (Amazon, Flipkart, or similar platforms preferred)
Job Summary:
We are seeking a proactive and customer-focused Customer Relation Officer to join our team at Hilite Business Park, Calicut. The ideal candidate will have prior experience handling customer queries in eCommerce platforms like Amazon, Flipkart, or similar, with excellent communication skills in English and Hindi. You will be the primary point of contact for customers, ensuring their issues are resolved efficiently and professionally.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or marketplace portals (Amazon, Flipkart, etc.)
- Manage order-related queries, returns, replacements, refunds, and complaints effectively.
- Coordinate with internal teams (warehouse, logistics, etc.) to ensure timely issue resolution.
- Maintain detailed records of customer interactions and transactions.
- Monitor and respond to customer feedback on marketplaces.
- Ensure a high level of customer satisfaction and build strong client relationships.
- Escalate unresolved issues to appropriate internal stakeholders.
- Assist in process improvements related to customer support.
Key Requirements:
- Minimum 1 year of experience in a customer support/executive role (preferably in Amazon/Flipkart or other eCommerce platforms).
- Excellent verbal and written communication skills in English and Hindi (mandatory).
- Good interpersonal skills and a problem-solving attitude.
- Strong understanding of eCommerce order cycles, customer expectations, and online support tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in basic computer applications (MS Office, Email, CRM tools, etc.)
Preferred Qualifications:
- Bachelor's Degree in any discipline.
- Experience working in a B2C eCommerce environment.
- Malayalam language skills (added advantage).
Work Location:
Hilite Business Park, Calicut, Kerala
Salary & Benefits:
- Competitive salary based on experience.
- Performance-based incentives.
- Friendly and growth-oriented work environment.
Job Types: Full-time, Permanent
Pay: ₹12, ₹15,000.00 per month
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
-
Customer Relationship Officer
6 days ago
Kozhikode, Kerala, India Axel Technologies Full time ₹ 2,40,000 - ₹ 3,00,000 per yearJob Title: Customer Relationship OfficerDepartment: Customer Service / Support TeamReports To: Customer Relationship ManagerLocation: Govt cyberpark , CalicutJob Type: Full-timeJob Summary:The Customer Relationship Officer (CRO) is responsible for building and maintaining strong relationships with customers by ensuring high levels of customer satisfaction...
-
Customer Relationship Officer
4 days ago
Kozhikode, Kerala, India Chefouse Full time ₹ 2,00,000 - ₹ 8,00,000 per yearResponsibilities:* Manage customer relationships through effective communication* Resolve complaints promptly and fairly* Handle incoming queries with empathy and efficiency* Ensure high levels of customer satisfaction
-
Customer Relationship Officer
2 days ago
Kozhikode, Kerala, India Amity Hr Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per yearResponsibilities:* Manage customer queries via phone, email & chat* Build strong relationships with customers* Maintain high NPS score through exceptional service* Collaborate with teams on CRM strategies
-
Relationship Officer
14 hours ago
Kozhikode, Kerala, India GyanDhan Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt GyanDhan, we believe that no student should abandon their dream of higher education due to financial or informational barriers. We began as India's first education financing marketplace and have now transformed into a comprehensive study abroad platform guiding students through every step of their journey. We have empowered over 25,000...
-
Customer Relationship Executive
9 hours ago
Kozhikode, Kerala, India Al Baqali Automatic Doors Full time ₹ 6,00,000 - ₹ 7,20,000 per yearUrgent requirements for Customer Relationship Executive for a leading manufacturing company in Qatar.If you can speak or manage both English and Arabic language you may applyJob Types: Full-time, PermanentPay: ₹50, ₹60,000.00 per monthApplication Question(s):Can you speak Arabic?Do you have MS Office Knowledge ?Work Location: In person
-
Customer Relationship Manager
4 days ago
Kozhikode, Kerala, India Nivano Digital Technology Full time ₹ 1,20,000 - ₹ 1,80,000 per yearKey Responsibilities:Build and maintain strong relationships with customersHandle customer inquiries, feedback, and complaints promptly and professionallyCoordinate with internal departments to ensure customer satisfactionMaintain customer records and track interactionsFollow up with clients to ensure smooth service deliveryContribute to improving customer...
-
Customer Relationship Manager
2 days ago
Kozhikode, Kerala, India TVS AKB MOTORS Full time ₹ 1,80,000 - ₹ 3,00,000 per yearLocation: KozhikodeJob Description:We are seeking a proactive and organized CRM to manage our customer relationship processes at AKB TVS. The ideal candidate will be responsible for handling customer calls, coordinating with staff, and ensuring smooth communication between customers and the dealership.Key Responsibilities:Handle and monitor all inbound and...
-
Customer Relationship Manager
10 hours ago
Kozhikode, Kerala, India Le Marble Gallery Pvt Ltd (MG Group) Full time ₹ 3,00,000 - ₹ 4,20,000 per yearThe Customer Relationship Manager is responsible for developing, implementing, and managing strategies that enhance customer satisfaction and loyalty. This role ensures seamless customer service operations, oversees the performance of Customer Relationship Executives, and builds strong long-term relationships with key clients. The CRM acts as the strategic...
-
Relationship Officer
1 week ago
Kozhikode, Kerala, India Muthoot Fincorp Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRELATIONSHIP OFFICER-CALICUT-DIRECT SALESIdentifying & enrolling new channels Unit/Branch Activation & Meeting both Nos & Value Targets Help to in Identifying prospects, converts them to leads by explaining the features/terms and conditions and close the business. Adhere end to end process of sourced business – Sourcing, Document Completion,...
-
Customer Relationship Executive
16 hours ago
Kozhikode, Kerala, India TVS AKB MOTORS Full timeLocation: RamanattukaraDepartment: Sales & ServicesEmployment Type: Full-timeThe Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with customers to ensure satisfaction.Requirements:Education: Bachelor's degree in Business, Marketing, or a related field (preferred).Experience: 1–3 years in customer...