Customer Relationship Officer

3 days ago


Kozhikode, Kerala, India Helett Enterprise LLP Full time ₹ 1,44,000 - ₹ 18,00,000 per year

Job Title: Customer Relation Officer

Location: Hilite Business Park, Calicut

Job Type: Full-Time

Industry: E-commerce / Customer Service

Experience Required: Minimum 1 year in customer support (Amazon, Flipkart, or similar platforms preferred)

Job Summary:

We are seeking a proactive and customer-focused Customer Relation Officer to join our team at Hilite Business Park, Calicut. The ideal candidate will have prior experience handling customer queries in eCommerce platforms like Amazon, Flipkart, or similar, with excellent communication skills in English and Hindi. You will be the primary point of contact for customers, ensuring their issues are resolved efficiently and professionally.

Key Responsibilities:

  • Handle customer inquiries via phone, email, chat, or marketplace portals (Amazon, Flipkart, etc.)
  • Manage order-related queries, returns, replacements, refunds, and complaints effectively.
  • Coordinate with internal teams (warehouse, logistics, etc.) to ensure timely issue resolution.
  • Maintain detailed records of customer interactions and transactions.
  • Monitor and respond to customer feedback on marketplaces.
  • Ensure a high level of customer satisfaction and build strong client relationships.
  • Escalate unresolved issues to appropriate internal stakeholders.
  • Assist in process improvements related to customer support.

Key Requirements:

  • Minimum 1 year of experience in a customer support/executive role (preferably in Amazon/Flipkart or other eCommerce platforms).
  • Excellent verbal and written communication skills in English and Hindi (mandatory).
  • Good interpersonal skills and a problem-solving attitude.
  • Strong understanding of eCommerce order cycles, customer expectations, and online support tools.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in basic computer applications (MS Office, Email, CRM tools, etc.)

Preferred Qualifications:

  • Bachelor's Degree in any discipline.
  • Experience working in a B2C eCommerce environment.
  • Malayalam language skills (added advantage).

Work Location:

Hilite Business Park, Calicut, Kerala

Salary & Benefits:

  • Competitive salary based on experience.
  • Performance-based incentives.
  • Friendly and growth-oriented work environment.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person



  • Kozhikode, Kerala, India Axel Technologies Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship OfficerDepartment: Customer Service / Support TeamReports To: Customer Relationship ManagerLocation: Govt cyberpark , CalicutJob Type: Full-timeJob Summary:The Customer Relationship Officer (CRO) is responsible for building and maintaining strong relationships with customers by ensuring high levels of customer satisfaction...


  • Kozhikode, Kerala, India Amity Hr Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Build strong relationships with customers* Maintain high NPS score through exceptional service* Collaborate with teams on CRM strategies


  • Kozhikode, Kerala, India GyanDhan Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt GyanDhan, we believe that no student should abandon their dream of higher education due to financial or informational barriers. We began as India's first education financing marketplace and have now transformed into a comprehensive study abroad platform guiding students through every step of their journey. We have empowered over 25,000...


  • Kozhikode, Kerala, India Al Baqali Automatic Doors Full time ₹ 6,00,000 - ₹ 7,20,000 per year

    Urgent requirements for Customer Relationship Executive for a leading manufacturing company in Qatar.If you can speak or manage both English and Arabic language you may applyJob Types: Full-time, PermanentPay: ₹50, ₹60,000.00 per monthApplication Question(s):Can you speak Arabic?Do you have MS Office Knowledge ?Work Location: In person


  • Kozhikode, Kerala, India Nivano Digital Technology Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Key Responsibilities:Build and maintain strong relationships with customersHandle customer inquiries, feedback, and complaints promptly and professionallyCoordinate with internal departments to ensure customer satisfactionMaintain customer records and track interactionsFollow up with clients to ensure smooth service deliveryContribute to improving customer...


  • Kozhikode, Kerala, India TVS AKB MOTORS Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Location: KozhikodeJob Description:We are seeking a proactive and organized CRM to manage our customer relationship processes at AKB TVS. The ideal candidate will be responsible for handling customer calls, coordinating with staff, and ensuring smooth communication between customers and the dealership.Key Responsibilities:Handle and monitor all inbound and...


  • Kozhikode, Kerala, India Le Marble Gallery Pvt Ltd (MG Group) Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    The Customer Relationship Manager is responsible for developing, implementing, and managing strategies that enhance customer satisfaction and loyalty. This role ensures seamless customer service operations, oversees the performance of Customer Relationship Executives, and builds strong long-term relationships with key clients. The CRM acts as the strategic...


  • Kozhikode, Kerala, India Seclob Technologies Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Customer Relationship ExecutiveCompany: Seclob TechnologiesLocation: Calicut Government Cyberpark, KeralaJob Type: Full-timeAbout Us:Seclob Technologies is a fast-growing technology company committed to delivering innovative solutions and excellent customer service. We are looking for a passionate and customer-focused individual to join our...


  • Kozhikode, Kerala, India John Smith Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage client relationships through effective communication and interpersonal skills* Provide exceptional customer service with technical expertise and problem-solving abilities


  • Kozhikode, Kerala, India UNIQUEFORM Full time ₹ 3,00,000 per year

    IMMEDIATE HIRINGCall Us/Whatsapp Immediately To Ensure Your Opportunity Get registered at one of the most promising consultancies at Kannur district. We provide job opportunities to all the candidates registered with us. To know more about the job vacancy contact Riddhi Management Consultancy.POST: CUSTOMER RELATIONSHIP OFFICER VC 1199LOCATION:...