Customer Support Advocate

2 days ago

Aurangabad, Maharashtra, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

About a cutting-edge support function.

As a customer-facing representative, you will be instrumental in delivering world-class support experiences to our clients via various communication channels.

  • More than 400 crore interactions take place annually between customers and support agents using our platform.
  • The platform is trusted by top brands, including those in the transportation and technology sectors.
  • Billions of rupees in revenue are driven using our platform every year.
  • Our platform has received backing from notable investors such as venture capital firms.
The Opportunity
  • You will work with a dynamic team passionate about customer success and growth.
  • You will gain hands-on experience in building and optimizing support systems and processes.
  • You will collaborate closely with leaders, sharing insights and receiving direct feedback.
  • You will be part of a mission-driven organization shaping the future of customer engagement.
Key Responsibilities
  • CUSTOMER INTERACTION: Manage customer inquiries across phone, email, live chat, and social media.
  • PRODUCT ASSISTANCE: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • TROUBLESHOOTING: Resolve product-related issues promptly to ensure high customer satisfaction.
  • CUSTOMER RECORDS: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • PRODUCT KNOWLEDGE: Develop deep expertise in our platform to deliver effective solutions.
  • POLICY AND PROCEDURE ADHERENCE:
    • Adhere to internal policies and procedures related to customer support and service.
Requirements
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Ability to work in international shift timings.
What We Offer
  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling organization.
  • Directly contribute to the success of businesses generating a large share of revenues using our platform.
  • Grow your career in a company where customer satisfaction is the top priority.

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