Tech Support Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 13,50,000
Technical Support Advocate Job Description

As a Technical Support Advocate, you will play a pivotal role in ensuring our customers have a seamless and satisfying experience with our products.

Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction. You will be the first point of contact for our customers, providing exceptional support and assistance.

Key Responsibilities:
  • Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Diagnose and resolve software issues and device network/connectivity problems.
  • Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Address customer inquiries with patience, empathy, and excellent communication skills.
Required Skills & Qualifications:
  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
Benefits:
  • Walk-in interview details will be provided upon interest.
  • Original education documents for verification will be required.
  • Preference will be given to immediate joiners.
Others:
  • Infosys BPM is an equal opportunity employer.
  • We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

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