
Customer Service Advocate
2 days ago
Job Title: Customer Support Executive
Location: Malad, Mumbai
Candidate Location: Mumbai, India
(Only candidates from the Western Mumbai Suburbs should apply)
Job Type: Full-Time
(No Work From Home Available)
Experience Required: 2–3 years
About Us:
Gokyo Outdoor Clothing & Gear is a leading outdoor clothing brand dedicated to providing high-quality gear for outdoor enthusiasts. Explore more about our vision and mission at www.gokyo.in.
About the Role:
We are seeking an experienced and proactive customer support professional to join our team. The ideal candidate will handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience. You will also be responsible for follow-ups, data management, and contributing to overall operational excellence.
Key Responsibilities:
- Handle customer inquiries via phone, email, WhatsApp, and social media
- Resolve issues promptly while maintaining a positive and professional attitude
- Maintain accurate customer records using Excel and internal tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Suggest process improvements for a better customer service experience
- Prepare daily/weekly reports for management review
Qualifications:
A bachelor's degree in any discipline
2 to 3 years of relevant experience in customer support or service roles
Requirements:
Fluent in English (spoken and written)
Excellent communication and interpersonal skills
Proficiency in MS Excel (data entry, filters, reports)
Strong follow-up and time management abilities
Ability to stay calm under pressure and handle multiple tasks
Prior experience in e-commerce, retail, or apparel is a plus
Note:
Interested candidates should send their updated CV, a personalized cover letter explaining why they're the right fit for this role, and their salary expectations to the hiring manager.
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