
Hardware Asset Management
7 days ago
We are seeking an experienced professional to manage and enhance our client's asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.
Key Responsibilities
- Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Create and enhance application maps using ServiceNow Service Mapping.
- Configure MID Servers for integrations and data synchronization.
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
Requirements
- At least 3 years of experience in this field.
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.
About the Role
This is a challenging opportunity for a skilled professional to join our team and make a significant impact on our client's business.
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