AR Call Center Representative

1 week ago


Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 9,83,083 - ₹ 14,52,918

Job Overview:

This role involves providing exceptional customer service and resolving inquiries, requests, and complaints via phone calls.

Key Responsibilities:

  • Assess and resolve customer inquiries, ensuring issues are resolved at the first point of contact.
  • Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily on an account-wise basis.
  • Achieve key performance targets and ensure efficiency measures are met in accordance with process guidelines.
  • Maintain effective work procedures according to client process workflows and company policy guidelines.

Required Skills and Qualifications:

  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi-task

Qualifications:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling

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