Messaging Expert

3 days ago

Bengaluru, Karnataka, India beBeeMessaging Full time US$ 80,000 - US$ 1,20,000

Messaging Services Expert

We are seeking a highly skilled Messaging Services Expert to join our team. The successful candidate will possess advanced knowledge of messaging technologies, strong problem-solving abilities, and excellent customer service skills.

Key Responsibilities:

  • Apply advanced theories, concepts, and principles to identify customer needs and manage systems
  • Perform complex issue analysis and may perform SME role on accounts
  • Provide steady-state support to the messaging infrastructure, handling on-call responsibilities, escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day operations
  • Expert on Messaging technologies - SharePoint servers and Online

Requirements:

  • Exceptional customer service, problem-solving, and communication skills
  • Able to work independently with minimal supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as an individual contributor
  • Strong organizational and documentation skills
  • Technical Skillset: Health checks, server capacity management, proactive configuration support, Security hardening and patch update support, High-availability components support, Service Management and Level Management, Collaboration components configuration, Search engine configuration, Content management configuration

About Us

We are a trusted global innovator of business and technology services. We serve clients and are committed to helping them innovate, optimize, and transform for long-term success.

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