Genesys Engineering Expert
4 days ago
We are seeking a seasoned Genesys Engineer to join our team at Tata Consultancy Services. As a key member of our contact center solutions group, you will be responsible for designing, configuring, and developing conversational IVRs and chatbots using Genesys Cloud Architect and Amazon Lex & Lambda.
The ideal candidate will have hands-on experience in coding/development in Contact Center platforms, including routing/reporting call flows, IVR, conversational AI, chatbots, call recording, and workforce management. You should also have expertise in cloud enablement of contact center solutions, especially migrating from on-prem to CCaaS cloud solutions.
Additionally, you should have experience with CICD tools such as BitBucket, Jenkins, and AWS Code Pipeline. Familiarity with CRM apps like Salesforce and ServiceNow is a plus. Experience with Genesys-Pure-Cloud or Genesys Engage, hands-on implementation, configuration, deployment to production, and support is also desirable.
This role involves leading implementation of API/web service integrations to back-end systems, using agile methodologies to partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. You will also lead implementation of inbound & outbound solutions, QM recording, WFM, omnichannel, analytics, customer journeys, and reporting.
You must have a bachelor's degree in computer science or a related field and excellent problem-solving skills. Strong knowledge of programming languages like NodeJS, Java, .Net, and Python is essential. Experience with digital transformation activities in large organizations is a plus.
Requirements- 5+ years' experience in coding/development in Contact Center platforms
- 2+ years of experience in cloud enablement of contact center solutions
- Experience with Genesys-Pure-Cloud or Genesys Engage
- Hands-on experience with CICD tools like BitBucket, Jenkins, and AWS Code Pipeline
- Familiarity with CRM apps like Salesforce and ServiceNow
This role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
-
Language Data Annotator
2 months ago
India Genesys Full timeGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
india Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys Engineer Experience Range: 6 – 10 Years Location: Chennai/Hyderabad/Bangalore/Pune Must-Have: 5+ years’ of hands-on experience...
-
india Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys Engineer Experience Range: 6 – 10 Years Location: Chennai/Hyderabad/Bangalore/Pune Must-Have: 5+ years’ of hands-on experience...
-
india Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys EngineerExperience Range: 6 – 10 YearsLocation: Chennai/Hyderabad/Bangalore/PuneMust-Have:5+ years’ of hands-on experience in...
-
HR Expert | Graduate Engineers
3 weeks ago
india HR Expert Full timeCompany Description HR Expert is a consulting firm based in Noida, offering advice and expertise to client organizations to help improve their business performance. We focus on operations, strategy, management, IT, finance, marketing, HR, and supply chain management across various industries. We organize national-level competitions and promote Best HR...
-
india EXPERT ENGINEERS Full timeJob Title: SolidWorks Designer Sheet Metal SpecialistLocation: Khushkhera, RajasthanCompany: Expert Engineers (Electrical Control Panel Manufacturer)About Us:Expert Engineers is a leading manufacturer of electrical control panels. We pride ourselves on delivering high-quality and precision-engineered solutions to our clients.Job Description:We are looking...
-
india EXPERT ENGINEERS Full timeJob Title: Electrical AutoCAD Draftsman LT, HT Panel SpecialistLocation: Dwarka Sec-13, New DelhiCompany: Expert Engineers & Automation Pvt Ltd (Electrical Control Panel Manufacturer)About Us:Expert Engineers is a leading manufacturer of electrical control panels. We pride ourselves on delivering high-quality and precision-engineered solutions to our...
-
India Q Engineering Full timeJob OverviewWe are seeking an experienced Project Management Expert for Engineering and Architecture to join our team at Q Engineering. As a key member of our Engineering, Architectural and Project Management department, you will work on remote office hours (100%) collaborating with our design team.
-
Advanced Genesys Cloud Architect
4 days ago
India Tata Consultancy Services Full timeTata Consultancy Services - Leading Technology PioneerWe are a global leader in the technology arena, seeking talented individuals to join our team and contribute to our growth.Role OverviewThe ideal candidate will have 6-10 years of experience in coding/development, with a strong background in Contact Center platforms. Additionally, they should possess...
-
india HR Expert Full timeCompany Description HR Expert provides advice and expertise to client organizations to help improve their business performance, focusing on operations, strategy, management, IT, finance, marketing, HR, and supply chain management across various industries. They organize national-level competitions and promote best HR practices. Role Description This is a...
-
india HR Expert Full timeCompany Description HR Expert provides advice and expertise to client organizations to help improve their business performance, focusing on operations, strategy, management, IT, finance, marketing, HR, and supply chain management across various industries. They organize national-level competitions and promote best HR practices. Role Description This is a...
-
india HR Expert Full timeCompany DescriptionHR Expert provides advice and expertise to client organizations to help improve their business performance, focusing on operations, strategy, management, IT, finance, marketing, HR, and supply chain management across various industries. They organize national-level competitions and promote best HR practices.Role DescriptionThis is a...
-
PEI-Genesis | Customer Service Representative
6 hours ago
india PEI-Genesis Full timeLocation: office-based in Bangalore, IndiaJob title: CSR(Customer Service Rep)Key requirement: at least 2 or more years of customer service and sales order processing related working experience, with ERP system experience.Report line: Regional Sales Manager(South India)PEI-Genesis is one of the world’s fastest assemblers of precision connectors and cable...
-
Electrical Sales Engineer
3 hours ago
India EXPERT ENGINEERS Full timeAbout the RoleWe are seeking an experienced Electrical Sales Engineer to join our team at Expert Engineers. The ideal candidate will have a degree in electrical engineering, sales, or marketing and experience in sales, preferably in the electrical equipment industry.Job ResponsibilitiesDevelop and implement sales strategies to promote electrical panels and...
-
Metal Design Engineer with SolidWorks Expertise
4 hours ago
India EXPERT ENGINEERS Full timeExpert Engineers, a leading electrical control panel manufacturer in Khushkhera, Rajasthan, is seeking a talented Metal Design Engineer with expertise in SolidWorks to join our team. With a competitive salary of ₹9,50,000 - ₹12,00,000 per annum, this role offers an exciting opportunity for growth and development in a dynamic environment.About UsWe pride...
-
CAE Engineer
2 months ago
india Expert Global Group Full timeThe ide We have requirement for FEA Engineer , Hyderabad Experience : Min. 4+ years of exp. Company : Expert Global Solution Pvt. Ltd. ( An Alten Company ) Position: FEA Engineer/Sr FEA Engineer Job Location: Hyderabad Job Requirement: Ansys Workbench/Abaqus tool knowledge is must. Knowledge of industry specific design codes like ASME, API, DNV,...
-
CAE Engineer
2 months ago
india Expert Global Group Full timeThe ide We have requirement for FEA Engineer , Hyderabad Experience : Min. 4+ years of exp. Company : Expert Global Solution Pvt. Ltd. ( An Alten Company ) Position: FEA Engineer/Sr FEA Engineer Job Location: Hyderabad Job Requirement: Ansys Workbench/Abaqus tool knowledge is must. Knowledge of industry specific design codes like ASME, API, DNV,...
-
Awign Expert | Machine Learning Engineer
2 weeks ago
india Awign Expert Full timeJob Title: ML EngineerExperience: 6+ yearsJoining: ImmediateLocation: Doddanekkundi, Bengaluru, Karnataka 560037Interview Process: F2F interviewExperience: 6+ years in AI and machine learning, with hands-on expertise in LLMs and agentic system development and deployment.Requirement:● Proficiency in NLP & LLMs: Strong experience with large language models...
-
Awign Expert | Machine Learning Engineer
1 week ago
india Awign Expert Full timeJob Title: ML Engineer Experience: 6+ years Joining: Immediate Location: Doddanekkundi, Bengaluru, Karnataka 560037 Interview Process: F2F interview Experience: 6+ years in AI and machine learning, with hands-on expertise in LLMs and agentic system development and deployment. Requirement: ● Proficiency in NLP & LLMs: Strong experience with large...
-
Packaging Development Professional for Noida
3 weeks ago
India HR Expert Full timeAbout HR ExpertHR Expert is a leading consulting organization that provides expert advice and guidance to businesses across various industries. Our team of experts helps organizations improve their performance by identifying areas of improvement and developing strategies to enhance operations, management, IT, finance, marketing, human resources, and supply...