Enterprise Application Support Specialist

3 days ago

Meerut, Uttar Pradesh, India beBeeAutomation Full time ₹ 1,00,00,000 - ₹ 1,80,00,000
Key Responsibilities
  • Production Support & Incident Management
    • Monitor and manage support tickets via JIRA and email.
    • Troubleshoot and resolve issues across:
    • IBM Sterling B2B integrations and translation services
    • UiPath RPA workflows and orchestrations
    • Database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery
    • Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).

System Monitoring & Maintenance
  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.

Shift & Availability
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.

Documentation & Knowledge Sharing
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.

Compliance & Security
  • Ensure all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001).
  • Follow access and onboarding policies based on client environment guidelines.

Required Skills & Qualifications🗒

Briefly outline your technical skills and experience in the following areas:

  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB
  • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.

Preferred Experience

We are looking for candidates with 5-10 years of experience in production application support roles. Ideally, you will have a solid background in multiple technologies and be comfortable triaging and resolving cross-platform issues efficiently.


What We Offer
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

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