Audio Visual Support Professional

6 days ago

Pune, Maharashtra, India Axiom Technologies Full time
Job Summary:

Axiom Technologies seeks a skilled AV Support Professional to provide on-site and on-call assistance to end-users within the organization's desktop computing environment.

Key Responsibilities:

• Manage and configure AV devices, including Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions

• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays

• Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendor or manufacturer

• Coordinate with AV equipment OEMs for resolution/workarounds, when required

• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations)

• Manage ticket queue to respond to user requests

• Setup and breakdown of all onsite meetings

• Daily system testing to ensure equipment and room functionality

• Perform remote testing for local and regional offices

• Videoconferencing experience including operation, call set-up and equipment

• Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best connection type

Requirements:

• Effective communication with peers, customers, and colleagues across the business

• Ensure operational availability of all dedicated AV and Video Production environments

• Ability to work autonomously and think independently

• Good knowledge of Windows-based devices

• Ability to balance multiple tasks and meet deadlines with changing priorities

• Strong organizational skills and excellent attention to detail

• Excellent communication and interpersonal skills, both verbal and written

• Demonstrated customer service focus and client communication skills

• Ability to work from different office locations in London and the South-East when required

• White glove support for VIP meetings and events

Desirable Qualifications:

• 3+ years' experience of AV support in a corporate environment

• High level of experience with Microsoft Teams and O365 integration

• CCNA Video, CCNA Routing & switching is desirable

• Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable

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