AV Support Specialist
1 month ago
As a key member of our Global Support team, you will play a vital role in ensuring our clients receive exceptional service and support. Your primary responsibility will be to manage client requests and faults, working closely with our Subject Matter Experts (SMEs) to provide timely and effective resolutions.
Key Responsibilities:
- Manage day-to-day reactive logging of client requests and faults
- Collaborate with SMEs to build relationships and leverage technical support
- Ensure clear and frequent communication with internal and external contacts
- Manage case ownership and ensure all parties are actively working towards resolution
- Coordinate repair works, liaise with manufacturers, and consider financial impact
- Organize engineer attendance globally, ensuring SLA timeframes are met
- Asset management and reporting
Requirements:
- Proven experience in the audio-visual industry in a support capacity
- Strong attention to detail and administration skills
- Client-focused and excellent communication skills
About Kinly:
Kinly is a globally trusted AV and UCC technology advisor to world-class organizations. Our solutions drive maximum collaboration, engagement, and productivity, enabling a world where people can work together from anywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals.
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