AV Support Specialist

7 days ago

Pune, Maharashtra, India Axiom Technologies Full time
Job Title: AV Support Specialist

Axiom Technologies is a leading IT services partner supporting medium to large-scale enterprises. Our team is seeking a skilled AV Support Specialist to join our ranks.

Job Summary

We are looking for a highly motivated and experienced AV Support Specialist to provide technical support for our audio visual equipment and systems. The successful candidate will be responsible for coordinating and executing AV-related tasks, ensuring seamless delivery of services to our clients.

Key Responsibilities
  • Manage and maintain AV equipment, including configuration and installation of devices such as Poly, Crestron, AMX, Cisco, Yealink, and Logitech.
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays.
  • Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
  • Coordinate with AV equipment OEMs for resolution/workarounds when required.
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations).
  • Manage ticket queue to respond to user requests.
  • Setup and breakdown of all onsite meetings.
  • Daily system testing to ensure equipment and room functionality.
  • Perform remote testing for local and regional offices.
  • Videoconferencing experience including operation, call set-up, and equipment.
  • Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best connection type.
Requirements
  • Effective communication with peers, customers, and colleagues across the business.
  • Ensure operational availability of all dedicated AV and Video Production environments.
  • Ability to work autonomously and think independently.
  • Good knowledge of Windows-based devices.
  • Ability to balance multiple tasks and meet deadlines with changing priorities.
  • Strong organizational skills and excellent attention to detail.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Demonstrated customer service focus and client communication skills.
  • Ability to work from different office locations in London and the South-East when required.
  • White glove support for VIP meetings and events.
Desirable Qualifications
  • 3+ years' experience of AV support in a corporate environment.
  • High level of experience with Microsoft Teams and O365 integration.
  • CCNA Video, CCNA Routing & switching is desirable.
  • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable.
What's Next?

If you are looking for a challenging role that will utilize your skills and experience, please forward your resume to us.

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