Salesforce CRM Operations Specialist
6 days ago
About the Role
The CRM Operations Specialist will support the vision, strategy, and implementation of DWS' global CRM program. This role encompasses daily system operations, user support, data analysis & reporting, development, and maintenance of the platform. The Specialist will work closely with the Client Experience, Marketing & Digital Sales team to ensure alignment and cooperation.
Key Responsibilities
- Support for day-to-day activities for sales staff within Sales Cloud Salesforce CRM, including account & contact management, activities, campaign management, reporting, and analytics for 1,500 users worldwide.
- Managing case pipeline for incoming internal requests and supporting process documentation.
- Training users in the effective use of the CRM application.
- Covering user and license management, including new user setup, deactivation, roles, profiles, permissions, public groups, and others.
- Identifying and gathering requirements from incoming requests, translating into best practice solutions with a focus on exceptional user experience.
- Collaborating with technical delivery teams to deliver high-quality solutions that meet client needs.
Requirements
- CRM-related experience is a requirement for this role. Salesforce experience is desirable but any CRM experience is acceptable.
- Strong analytical, problem-solving skills, and attention to detail.
- Communication skills in English, both written and verbal.
- Bachelor and/or advanced degree.
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