Administrative Service Professional

7 days ago


Pune, Maharashtra, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 10,11,000
Service Delivery Specialist

We are seeking a highly skilled Service Delivery Specialist to play a crucial role in delivering exceptional customer experiences.

  • Key Responsibilities:
    • Provide prompt attention to customer service needs, ensuring high levels of satisfaction.
    • Diagnose and complete less complex engine repairs, adhering to documented procedures.
    • Utilize specialized tools to identify and prepare required parts for service activities.
    • Maintain cleanliness and functionality of service vehicles and tools.
  • Warranty and Claims Processing:
    • Review, validate, and process warranty claims submitted by customers or dealers.
    • Ensure compliance with regulatory requirements and internal policies.
    • Maintain accurate records of warranty claims and related documentation.
  • Data Analysis and Reporting:
    • Analyze warranty data to identify patterns, trends, and root causes of failures.
    • Prepare reports and presentations on warranty performance metrics.
    • Provide feedback to product development and quality teams based on warranty data.
  • Compliance and Continuous Improvement:
    • Ensure all warranty activities comply with regulatory requirements and internal policies.
    • Participate in continuous improvement initiatives to enhance warranty processes and systems.
    • Follow all Health, Safety & Environmental (HSE) policies, procedures, and legislation.
  • Technical Support:
    • Capture and document service details using the service management system.
    • Support customer inquiries and resolve issues related to warranty claims.


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