Senior ITOM Implementation Expert

2 days ago

Surat, Gujarat, India beBeeITOM Full time ₹ 16,44,000 - ₹ 24,11,000
ServiceNow ITOM Specialist

We are seeking an experienced professional to work with our business stakeholders, analyzing and reviewing detailed business and technical requirements.

  • Design, develop, test, and configure business requirements on the ServiceNow platform, focusing on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.

This role will require hands-on experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP), and expertise in configuring CMDB, CSDM model, Discovery, Service Mappings with Impact, Root Cause Analysis.

  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.

Beyond technical skills, this position requires excellent communication and project management skills, ensuring seamless collaboration with internal and external stakeholders.

The ideal candidate will possess a deep understanding of software development principles, architecture design, and technical documentation best practices.

  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.

In exchange for your expertise, we offer a dynamic and supportive work environment that fosters growth and innovation.

This is an exciting opportunity to join a team dedicated to delivering cutting-edge solutions using the ServiceNow platform.

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