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Customer Service Representative
1 week ago
Job Overview
We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Global Services Private Limited.
About the Role
The successful candidate will be responsible for resolving customer issues in a professional and courteous manner, ensuring that every interaction is a positive one.
Key Responsibilities
- Provide exceptional customer service through voice communication
- Meet and exceed performance targets and compliance standards
- Maintain a clean and organized work environment
- Develop strong relationships with customers and colleagues
Requirements
To be considered for this role, you must possess:
- Excellent English language skills, both written and verbal
- A minimum qualification of 10+2 with a strong educational background
- A high level of patience and ability to work in a fast-paced environment
Preferred Qualifications
While not essential, it is desirable if you have:
- Lived in Kolkata or are willing to relocate with a rental agreement
- Previous experience in customer service or a related field
What We Offer
In return for your hard work and dedication, we offer:
- A competitive salary package
- A comprehensive benefits program, including PF, ESI/Mediclaim, and Gratuity
- Opportunities for career growth and development
- A dynamic and supportive work environment
Interview Process
The interview process will consist of three rounds:
- HR Round: A brief discussion about your qualifications and experience
- Assessment Round: A practical assessment of your customer service skills
- Operation Round: A final interview with our operations team
