
Customer Support Software Engineer
4 days ago
We are seeking an experienced software engineer to join our team within the Amazon organization. The ideal candidate will have strong analytical skills and a passion for developing next-generation customer support software systems.
The software development engineer will help tackle a diverse landscape of technical problems, design, develop, and deploy reliable distributed solutions that operate at scale.
You will work with a variety of core languages and technologies, including Java, GraphQL, and AWS services. You will engage with customers, stakeholders, and peers to understand the business value of your software, ensuring you deliver the right solutions.
Key Responsibilities:
- Deliver working features spanning the full software lifecycle, including software design, implementation, testing, and deployment
- Mentor engineers on your team to grow their potential
- Make priority tradeoffs between new feature development and operational work
- Engage with customers, stakeholders, and peers to ensure you deliver the right solutions
About the Team:
Amazon's Customer Service (CS) organization builds solutions that provide customers with the best experience for fast resolutions when faced with order issues. The Shipping and Delivery Support (SDS) Tech team provides value by combining expertise in Amazon Transportation Services with the scale and support infrastructure of Amazon Customer Service.
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