Payroll Solutions Expert

5 days ago


Hyderabad, Telangana, India ADP Full time
Job Description

We are seeking highly motivated and dynamic individuals to join our Payroll Solutions team as a Payroll Solutions Expert. As a key member of our client-facing team, you will be responsible for managing a book of business, ensuring client satisfaction, retention, and driving revenue growth.

About the Role:

As a Payroll Solutions Expert at ADP, you will be acting as a brand ambassador for our company, driving business profitability by cultivating and building strong relationships with clients, both internal and external. Your key responsibilities will include staying current with the latest market trends and changing dynamics of the business landscape.

PSS Requirements:

  • Bachelor's degree in business administration or related fields
  • Prior experience in a related role preferred but not mandatory
  • Strong communication and interpersonal skills – verbal and written
  • Exceptional writing skills
  • Ability to build strong rapport with clients, internal partners, and colleagues
  • Excellent negotiation and persuasion skills
  • Strong organizational and project management skills
  • Proficiency in MS-Office suite
  • Knowledge of HCM industry and trends highly desirable
  • Strategic thinking ability especially in developing innovative strategies for customer retention, NPS, and client satisfaction
  • Effective time-management abilities in a dynamic environment
  • Team player and adaptable to changing business needs
  • Willingness to work in late night shifts (9/10PM through 6/7AM) - non-negotiable

Key Performance Indicators:

  1. Demonstrate exceptional service attitudes and play a vital role in building long-lasting client relationships
  2. Manage a book of business, ensuring client satisfaction, retention, and driving revenue growth

Salary and Benefits:

The estimated annual salary for this position is around ₹8,50,000 - ₹12,00,000 based on the location and industry standards. In addition to a competitive salary, we offer a range of benefits including medical insurance, retirement savings plan, and opportunities for career growth and development.



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