Senior Networking Specialist

4 days ago

Palakkad, Kerala, India beBeeNetworkEngineer Full time ₹ 10,00,000 - ₹ 25,00,000
Job Description:

About us:

We specialize in IT infrastructure, software, cyber security, cloud solutions and generative AI domains.

Role Overview:

The Network Engineer will play a critical role in our NOC team, responsible for monitoring and managing our network infrastructure.

  • Monitor and report alerts from network devices
  • Work on raised and assigned tickets/alerts from the ITSM tool:
    • Identify the fault
    • Assign severity
    • Follow troubleshooting procedures
    • Ensure timely closure of alerts/tickets
  • Handle fault management with service providers for network-related issues:
    • Initiate trouble tickets
    • Follow up until resolution
    • Escalate if required
  • Coordinate with engineers for issue resolution and change management
  • Perform network-related changes on network devices as per role and accessibility defined in SOP
  • Prepare and maintain network-related reports such as:
    • Branch down call report
    • Bandwidth utilization report
  • Monitor and manage the Bank's network infrastructure (devices, links, etc.)
  • Provide escalation support; escalate issues to engineers if not resolved
  • Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
  • Add new network devices into the network and ensure they are recorded in the asset management system
  • Follow up with engineers at zonal offices/field teams to restore network uptime (links and devices)
  • Follow up for RMA replacements
Required Skills and Qualifications:

We are looking for a highly motivated and detail-oriented individual with a strong background in networking and problem-solving skills.

  • Experience in handling network operations
  • Passion for delivering excellent customer service
What We Offer:

A customized, high-impact solution that ensures success in an ever-evolving landscape.

How to Apply:

Please submit your application for this exciting opportunity.

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