Technical Network Specialist

2 days ago


Palakkad, Kerala, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Technical Network Specialist

The role involves assisting customers with technical issues related to network infrastructure, including troubleshooting and resolving complex problems independently.


Responsibilities:
  1. Provide technical support via phone and ticketing systems for customers experiencing network-related issues.
  2. Develop a strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and Layer 2/3 protocols.
  3. Utilize verbal and written communication skills to convey technical information effectively.
  4. Troubleshoot and resolve technical issues in a timely manner, working collaboratively with engineering teams as needed.
  5. Stay up-to-date with industry developments and best practices in network administration and system administration.

Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • At least 2 years of experience in a technical support role, preferably in network administration or system administration.
  • Excellent problem-solving and analytical skills.
  • Ability to work well under pressure and meet deadlines.
  • Passion for continuous learning and staying current with industry developments.

Preferred Qualifications:
  • Experience with DDI solutions and network infrastructure management.
  • Familiarity with Linux/Unix or Microsoft Windows Server environments.
  • Exposure to network administration, system administration, or enterprise infrastructure support.
  • Understanding of support tools, lab simulations, and remote troubleshooting practices.


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