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Head of HR Service Delivery
2 weeks ago
Drive the success of our organization by leading and executing critical HR initiatives.
Key Responsibilities:- Lead ownership and execution of core HR operational activities, including HRMS management, payroll processing, compliance management, and full & final settlements.
- Ensure smooth HR service delivery, consistent employee experience, and adherence to company policies and statutory requirements.
- Manage HR dashboards, generate insights, and prepare regular reports for leadership.
- Oversee efficient functioning of the company's internal HR portal.
- Drive process automation and standardization to improve operational efficiency.
- Lead and manage internal and external HR audits with full compliance.
- Ensure accurate and timely payroll processing, addressing employee queries effectively.
- Manage Full & Final settlements with accuracy and within defined timelines.
- Maintain integrity, accuracy, and confidentiality of HR data in compliance with data protection and security standards.
- Mentor and guide the HR operations team to deliver high-quality outcomes.
Requirements & Skills:
- Bachelor's/Master's degree in Human Resources or a related field.
- 4+ years of experience in HR operations with at least 2 years in a management role.
- Strong problem-solving and decision-making skills with sound judgment.
- Proven expertise in payroll processing, compliance, HRMS, and HR operations.
- Excellent organizational, reporting, and documentation skills.
- Strong interpersonal, verbal, and written communication skills.
- Ability to handle queries, manage multiple priorities, and drive ad hoc projects.
- Exposure to automation and process optimization in HR operations is an advantage.
