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Math and Science Careers Support Specialist
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Customer Service Representative
We are seeking a professional and customer-focused individual to join our team as a Customer Service Representative.
Job Description:
As a Customer Service Representative, you will be the primary point of contact for customers, providing timely and accurate responses to their inquiries via phone, email, or chat.
You will also be responsible for building rapport with customers through proactive outbound calling, identifying their needs and requirements, and proposing suitable solutions in collaboration with cross-functional teams.
Furthermore, you will follow up with customers to ensure their issues are resolved and maintain long-lasting relationships with existing customers.
Requirements:
To be successful in this role, you will need:
Strong communication and interpersonal skills, enabling effective interaction with customers and internal stakeholders.
Proficiency in Microsoft Office, CRM software, and ticketing systems.
Experience in customer service, relationship management, or a similar field.
A degree in management, marketing, communication, or a related field.
Excellent written and verbal skills, coupled with patience and conflict resolution abilities.
The capacity to multitask and navigate complex situations effectively.
What We Offer:
Immediate joiners are required for this role, which is an individual contributor position. If you are a motivated and customer-centric individual looking to make a meaningful impact, please submit your application.
