Program Manager I, TRACE
3 weeks ago
Amazon's Trustworthy Shopping Experience (TSE) team is seeking a highly skilled Program Manager to lead initiatives that will transform operations and enhance seller and buyer experience. As a key member of the team, you will be responsible for driving process improvement, waste elimination, and program/product/regional engagement.
Key Responsibilities- Lead and drive process improvements (short-term wins) as well as process design/redesign (long-term wins) efforts.
- Own Defect Elimination process of the Operations 10/10 initiative. Continuously identify new areas for defect elimination.
- Own improvement of manual Decision Quality by collaborating with operations, program, product, and policy.
- Collaborate with the Tools team to implement Human In The Loop Initiative for TSE.
- Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
- Perform quantitative analysis of key process indicators to identify opportunities for process improvement.
- Drive process standardization across the operations network for TSE.
- Develop mechanisms to surface known best practices across the TSE Ops network.
- Collaborate with and influence the engineering, product management, operations, and executive teams on individual projects, features, and launches to track progress, milestones, issues, and risks.
- 2+ years of program or project management experience.
- Knowledge of Lean principles and DMAIC methodology.
- Experience in MS Access and SQL.
- Experience in requirement gathering and ability to write clear and detailed requirement documents.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
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