Chief Digital Operations Expert

7 days ago

Ajmer, Rajasthan, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title

Principal Systems Administrator is a critical role in our organization. As the key expert, you will be responsible for ensuring the smooth operation of our IT systems and providing exceptional support to employees across various locations.

This is a frontline, on-site position that requires a proactive and solutions-oriented individual with excellent technical skills and strong communication abilities.

  • Key Responsibilities:
  • Provide end-user support for hardware, software, and peripherals, including laptops/desktops, printers, mobile devices, and A/V equipment.
  • Deliver multi-channel support via phone, email, chat, and WebEx for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow and manage tickets efficiently.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.

Requirements:

We are seeking a highly skilled and experienced IT professional with the following qualifications:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS, and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce, or Jira.
  • Exposure to automation tools like Power Automate or AI-driven IT solutions is a plus.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.
  • Collaborative and supportive work environment.

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