Process Associate

5 days ago

Kumbakonam, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
Job Description

We are seeking a detail-oriented and proactive Process Associate to support our operational processes in the US shift hours.

The ideal candidate will execute assigned processes according to standard operating procedures, ensuring accuracy and timeliness.

Data entry and management, issue resolution, reporting, documentation, and communication are key responsibilities of this role.

Key Requirements:

  • Process Execution: Execute assigned processes according to standard operating procedures ensuring accuracy and timeliness.
  • Data Entry and Management: Input, verify, and maintain data in relevant systems and databases ensuring data integrity and confidentiality.
  • Issue Resolution: Identify and address any issues or discrepancies in processes collaborating with team members and supervisors to resolve them promptly.
  • Reporting: Generate and review reports related to process performance highlighting key metrics and areas for improvement.
  • Documentation: Maintain accurate documentation of processes, changes, and any issues encountered.
  • Communication: Liaise with other departments and teams to ensure smooth workflow and effective communication of process-related information.
  • Continuous Improvement: Participate in process improvement initiatives by providing feedback and suggesting enhancements to streamline operations.

Requirements Summary

  • English proficiency with excellent grammar and punctuation skills.
  • Strong typing skills with a minimum typing speed of 50 words per minute.
  • Comfort with the use of computer and software for editing transcripts.
  • Ability to maintain confidentiality and handle sensitive information.
  • Sufficient knowledge relating to necessary transcription software/tool.
  • Attention to detail and ability to follow instructions closely.
  • Basic understanding of arbitration or court proceedings will be helpful.

Education

Bachelor's or Master's degree in English Literature, History, Social Sciences, or Law.

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