Travel Industry Customer Support Representative
2 weeks ago
Job Overview
We are seeking a highly skilled Customer Support Executive to join our team at Kukulkan Manpower Consultancy in Madurai.
This full-time position is ideal for freshers with up to 1 year of work experience and requires handling customer interactions through chat and call support, ensuring customer satisfaction in the travel sector.
Responsibilities:
- Respond promptly to customer inquiries via chat and phone calls, ensuring timely and effective support.
- Identify and assess customers' needs to achieve satisfaction and provide suitable assistance.
- Manage a high volume of interactions simultaneously, maintaining quality service throughout.
- Provide accurate, valid, and comprehensive information using the right tools and resources.
- Communicate effectively with team members and escalate complex issues when necessary.
- Keep detailed records of all customer interactions, transactions, comments, and complaints for future reference.
- Collaborate with other departments to ensure that customer concerns are resolved swiftly and efficiently.
- Continuously seek ways to improve customer service quality and efficiency.
Requirements:
- Excellent English communication skills are mandatory to effectively interact with customers and resolve their inquiries.
- Strong interpersonal skills to build rapport with customers and ensure a positive service experience.
- Proficiency in English to comprehend and respond accurately to customer needs.
- Experience in customer support is beneficial, with the ability to handle chat and call support effectively.
- Active listening skills to understand and address customer issues accurately.
- Basic problem-solving skills required to identify customer needs and provide suitable solutions.
- Ability to work in a fast-paced environment, managing multiple customer interactions simultaneously.
- Strong organizational skills to maintain detailed records of customer interactions and transactions.
Benefits:
- A competitive salary of ₹15,000 - 20,000 per month, based on your skills and experience.
- The opportunity to work with a dynamic team and contribute to the growth of our organization.
- Ongoing training and development opportunities to enhance your skills and knowledge.
Contact Information:
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