ServiceNow Business Process Consultant
1 week ago
Join Softpath Technologies LLC as a ServiceNow Business Process Consultant and play a key role in helping organizations adopt service management and asset management best practices on the ServiceNow platform.
Key Responsibilities:- Assist clients in assessing current state processes and tools and defining ServiceNow solution requirements.
- Lead client-facing User Requirements workshops to gather, analyze, document, and manage business and user requirements.
- Work with clients to provide leadership on IT Service Management (ITSM and ITOM) best practices and conduct gap analysis and assessments to identify the delta between ServiceNow and client ITSM and ITOM processes.
- Identify potential solutions for the business and provide input to issues or risks through knowledge of the business and user requirements.
- Translate high-level business requirements into functional specifications for input into application activities.
- Creation of user stories and acceptance criteria to be used in agile development.
- Interact with subject matter experts, application development, implementation support, and production support staff to define functional specifications that meet user requirements and are technically appropriate.
- Recommend changes to established methods, suggest alternative solutions, and new methods to improve quality and increase productivity.
- Communicate with Project Managers and assist in the management of client expectations.
- Create and maintain BSA/BPC deliverables as mandated in our development lifecycle.
- Provide support for the creation and maintenance of project documentation as per the development lifecycle.
Requirements: Must have ITSM, ITOM, and SPM knowledge supported by ServiceNow certifications.
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