ServiceNow CSM Consultant

4 weeks ago

HyderabadTelangana, India Neev Systems Pvt Ltd Full time

Job Title: ServiceNow CSM Consultant

We are seeking an experienced ServiceNow CSM Consultant to join Neev Systems Pvt Ltd. The ideal candidate will have a strong background in IT Service Management and a deep understanding of the ServiceNow platform, particularly in Customer Service Management.

Key Responsibilities:

  • Implement ServiceNow CSM Solutions: Design, develop, and implement CSM modules, including case management, account and contact management, and customer portals.
  • Customization and Configuration: Customize CSM applications to meet business needs, including configuring forms, workflows, business rules, and UI policies.
  • Integration Expertise: Integrate ServiceNow CSM with other business systems using REST, SOAP, and other integration methods.
  • Data Management: Oversee data migration and management, ensuring data integrity and compliance with business requirements.
  • Client Collaboration: Work closely with clients to understand their business needs, translate requirements into technical solutions, and provide expert advice on best practices.
  • Process Optimization: Optimize CSM processes to enhance efficiency, improve customer satisfaction, and reduce case resolution times.

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