ServiceNow CSM Implementation Specialist

2 weeks ago

Hyderabad, Telangana, India BlueByte Technologies Full time

Job Summary

We are seeking a highly skilled ServiceNow CSM Consultant to join our team at BlueByte Technologies. As a ServiceNow CSM Consultant, you will be responsible for designing, developing, and implementing CSM modules, including case management, account and contact management, and customer portals.

Key Responsibilities

  • Implement ServiceNow CSM Solutions: Design, develop, and implement CSM modules, including case management, account and contact management, and customer portals.
  • Customization and Configuration: Customize CSM applications to meet business needs, including configuring forms, workflows, business rules, and UI policies.
  • Integration Expertise: Integrate ServiceNow CSM with other business systems using REST, SOAP, and other integration methods.
  • CSM Portal Development: Build and customize CSM customer portals, ensuring a user-friendly and engaging experience for end-users.
  • Data Management: Oversee data migration and management, ensuring data integrity and compliance with business requirements.
  • Client Collaboration: Work closely with clients to understand their business needs, translate requirements into technical solutions, and provide expert advice on best practices.
  • Process Optimization: Optimize CSM processes to enhance efficiency, improve customer satisfaction, and reduce case resolution times.
  • Training and Support: Provide training and support to end-users and administrators, ensuring smooth adoption of new functionalities.
  • Performance Monitoring: Monitor and troubleshoot issues, ensuring the stability and performance of ServiceNow CSM applications.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a ServiceNow Consultant, specifically with CSM implementations.
  • Strong understanding of customer service processes and best practices.
  • Familiarity with ServiceNow scripting and development (JavaScript, HTML, CSS).
  • Excellent problem-solving skills and the ability to work independently or as part of a team.
  • Strong communication skills, both verbal and written.
  • ServiceNow certifications (e.g., Certified Implementation Specialist - CSM) are a plus.

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