Business Systems Analyst

2 weeks ago


Kanpur, Uttar Pradesh, India MaxVal Full time

MaxVal Job Description

Job Title: Business Systems Analyst

Job Summary:

The Business Systems Analyst will be responsible for analyzing real-time and historic data on operational performance and customer experience.

Key Responsibilities:

  1. Generate and modify user dashboards; partner with development & testing teams to create effective tools.
  2. Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks.
  3. Identify and drive continuous improvements in the CRM technology to improve cost, quality, turnaround time, and customer effort.
  4. Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.
  5. Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.

Requirements:

  • Understand business requirements and translate it into functional and technical requirements and test scripts.
  • Act as a single point of contact between the business and technical team.
  • Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout.
  • Review business cycle reports to ensure accuracy of data in reports in the HR Analytics (HRA) Tool.
  • Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.


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