Salesforce Ecosystem Manager

2 days ago

Mysore, Karnataka, India beBeeInnovative Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview

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We are seeking a seasoned Salesforce professional to lead our technical support and drive continuous improvement of our client's Salesforce ecosystem.

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Key Responsibilities:

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  • Drive strategic direction, administration, configuration, and maintenance of Salesforce instances.">
  • Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.">
  • Develop operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.">
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.">
  • Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.">
  • Lead training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.">
  • Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.">
  • Ensure compliance with data governance policies, security standards, and regulatory requirements.">
  • Bring in innovation to drive shift left of recurring issues and drive team adherence to SLAs.">
  • Help troubleshoot and triage daily issues and provide guidance for solving tickets.">
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Requirements

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To succeed in this role, you will need:

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  • Proven experience in Salesforce Operations leadership.">
  • Strong analytical and problem-solving skills.">
  • Excellent communication and collaboration skills.">
  • Able to work effectively in a fast-paced environment.">
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Benefits

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This is an excellent opportunity to join our team and take on a challenging role. You will have the chance to:

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  • Contribute to the growth and success of our organization.">
  • Work with a talented and dedicated team.">
  • Develop your skills and expertise in Salesforce Operations.">
  • Pursue opportunities for career advancement.">
"],

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