Strategic Customer Success Professional

1 week ago


Pushkar, Rajasthan, India beBeeOperational Full time ₹ 20,00,000 - ₹ 35,00,000
Unlock Operational Excellence in Customer Success

The ideal candidate will be part of a purpose-driven organization shaping the future of digital payments, driving performance improvement for major banks through root cause analysis and targeted interventions.

This pivotal role oversees international partnerships for cards payment products, serving as the primary liaison between internal teams and banks. The successful candidate will monitor and address day-to-day operational issues, provide online and offline support, and conduct bank training sessions on systems and processes.

A strong technical and data analysis background is essential, with expertise in settlement, reconciliation, and dispute management. In-depth understanding of payment products, particularly UPI and related systems, is also required.

The selected candidate will maintain oversight of process advisory group, acting as a center of expertise for operational excellence. Automation of processes leveraging RPA and AI/ML is also key to this role.

Benefits include working on cutting-edge projects that directly impact millions, with a culture of innovation, inclusion, and high performance.



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