Executive Customer Success Specialist

2 weeks ago


Pushkar, Rajasthan, India beBeeCybersecurity Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Success Lead

About the Role:

  • Requires minimum 5 years of experience in customer success/project management with a proven track record of achievement.
  • Technical expertise in cybersecurity field combined with good analytical and project management skills.
  • A proactive approach to problem solving with ability to make independent decisions.

Key Responsibilities:

  1. Serve as primary contact liaison for technical questions or escalations, collaborating with Support, Product Management and other relevant teams.
  2. Help customers develop success plans outlining critical goals and key performance indicators, providing guidance in achieving these objectives.
  3. Collaborate with Account management teams to secure contract renewals.
  4. Assist in identifying opportunities for expanding usage across customer's organization.

Requirements:

  • Excellent communication and interpersonal skills with ability to effectively engage with stakeholders at all levels of an organization.
  • Ability to multi-task and thrive in fast-paced environment.

About Us:

We are dedicated to delivering top-notch solutions in cyber security.


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