Senior Business Development Leader

2 days ago

Panchkula, Haryana, India beBeeCustomer Full time US$ 1,20,000 - US$ 1,50,000

Job Title: Senior Customer Success Manager

About the Role:

We are seeking a seasoned leader to spearhead post-sales relationships and drive strategic value for customers utilizing our AI-powered enterprise search platform.

This pivotal leadership role fosters long-term customer engagement, ensures retention and expansion, and positions our platform as critical to customers' success.

As a senior leader within the Customer Success team, you will be responsible for building and executing scalable customer success strategies, managing complex accounts, and aligning cross-functional teams to deliver exceptional customer experiences.

  • Serve as the strategic point of contact for high-value customers, building trusted relationships and acting as their internal advocate.
  • Own the full customer lifecycle post-implementation, including adoption, satisfaction, retention, and revenue growth.
  • Lead renewal and upsell processes by identifying customer needs and aligning them with our platform capabilities and services.
  • Collaborate closely with delivery, product, support, and engineering teams to ensure timely issue resolution, smooth onboarding, and value realization.
  • Monitor account health metrics and proactively manage risks through actionable insights and consistent engagement.
  • Drive executive-level conversations and business reviews that demonstrate ROI, foster alignment, and influence customer strategy.
  • Develop account success plans tailored to customer goals, industry use cases, and platform maturity.
  • Represent customer feedback in internal planning, influencing product development and service enhancements.
  • Mentor and guide junior team members, contributing to a culture of customer-centricity and operational excellence.
Required Skills and Qualifications:
  • Minimum 7 years of experience in Customer Success, Account Management, or Sales roles within B2B SaaS or enterprise technology domains.
  • Proven track record of managing large, strategic accounts and delivering measurable business outcomes.
  • Strong understanding of SaaS business models, customer success frameworks, and enterprise support environments.
  • Exceptional interpersonal, presentation, and communication skills with the ability to influence at all levels of an organization.
  • Experience navigating cross-functional teams and coordinating technical, commercial, and operational stakeholders.
  • Proficient in using CRM and CSM platforms (e.g. Salesforce, Gainsight, Zendesk).

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