
Support Operations Manager
2 weeks ago
Job Overview
We are seeking a highly skilled Operations Support Executive to join our team. The successful candidate will be responsible for supporting various operation teams by driving vendor delivery as per SLA, reviewing and implementing improvement initiatives, and ensuring timely delivery of projects.
Duties and Responsibilities
- Monitoring and optimizing SLA performance through planning and operational efficiency to meet organizational goals.
- Managing customer expectations and escalating issues effectively.
- Familiarity with helpdesk operations, cash in transit, and insurance processes is essential.
- Awareness of regulatory guidelines and the ability to adapt to frequent changes in scope and delivery.
- Excellent communication skills to interact with customers and internal stakeholders.
Citification and Skills
- Bachelor's or Master's degree in a relevant field.
- Exceptional communication and analytical skills to interact with top management, clients, customers, and staff.
- Ability to work independently and as part of a team.
- Strong mathematical skills to ensure accuracy in calculations.
Note: Preference is given to candidates from Mumbai location.
Role: Finance - Other
Industry Type: FinTech / Payments
Department: Finance & Accounting
Employment Type: Full Time, Permanent
Role Category: Finance
Education
UG: Any Graduate
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