
Front Desk Agent
1 week ago
We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our organization, you will be responsible for handling inbound and outbound client calls, converting inquiries into bookings, and maintaining excellent customer relationships.
About the Role:
- Handle Inbound/Outbound Client Calls/Message Inquiries on IVR/OTAs, and Convert Inquiries into Bookings to Meet and Exceed Revenue Targets
- Create Business from Existing Customer Accounts by Sending New Offer Updates, Packages, and More
- Maintain Central Reservation System, Create Reservations, Maintain Customer Records, and Update Advance Payments/Balance Receivable, etc
- Responsible for OTA Marketing/Promotion Plans
- Identify New Revenue Generation Opportunities to Achieve Personal and Property Revenue Goals
- Understand Overall Market, Including Competitors' Strengths and Weaknesses, Economic Trends, Supply and Demand, etc. and Know How to Sell Against Them
- Participate in Social Media Travel-Related Groups for Generating More Leads and Reach Out to Prospective Customers
- Schedule Client Visits for Prospective Clients and Coordinate Site Visits
- Maintain and Update Inquiry Records, Sales Records for Online and Offline Sales
- Prepare Daily Check-in/Check-out Schedule for Respective Check-ins/Check-outs and Share with Operations Team for Site Preparation
- Collect and Maintain Customer Information Database, Contact Details
- Keep Track of Balance Payments Receivable, Extra Charges, Additional Services Rendered, and Ensure Collection and Update at Check-in/Check-out
- Track Number of Monthly Inquiries through Offline and Online Channels for Sales Analysis
- Prepare and Maintain Daily and Weekly Reports for Leads and Conversions
- Prepare Review Follow-up Sheet and Follow Up for Reviews from Guests
- Conduct Market Research, Competition Mapping, and Keep Updating Management on New Offerings by Competitors
- Help in Research and Development of New Online and Offline Sales Channels/Partners
Qualifications & Experience:
- Candidates with Min 2-3 Years of Experience in Front Office/Reservations Department (Hotels)
- Excellent Communication Skills, English (Written and Spoken) is a Must
- Good Knowledge of Microsoft Office/Excel is Mandatory
Work Environment:
Daily Reporting Would Be at Our Office at [Location]
Working Hours & Days: 10:00 AM - 7:00 PM, 6 Days a Week
Weekly Off's Are Not on Weekends. The Candidate Will Be Given Option to Choose Weekly Off Between Monday - Thursday at Time of Appointment
Growth Prospects: We Are Looking for Honest, Hard Working, and Dedicated Employees Who Have Passion and Will to Excel. This Is Opportunity to Be Part of New Start-up. The Incumbent Will Have Opportunity to Take Up More Tasks (Apart from Ones Mentioned Above) as He/She Feels Comfortable, and Will Be Given Opportunity to Grow Much Faster, Than Traditional Corporate Set-up
Contact Us:
-
Front Desk Liaison
1 week ago
Kottayam, Kerala, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 14,00,000As a key player in creating memorable guest experiences, this role involves handling the front desk operations with precision and courtesy.Main Responsibilities:Greet guests warmly and professionally, ensuring seamless check-in and check-out services.Manage guest queries, reservations, and special requests efficiently.Utilize property management systems to...
-
Front Desk Supervisor
1 week ago
Kottayam, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000Job Title: Front Desk SupervisorThis role is responsible for managing the front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).Main Responsibilities:Front Desk OperationsManage inquiries,...
-
Executive Front Desk Officer
1 week ago
Kottayam, Kerala, India beBeeFrontOffice Full time ₹ 9,00,000 - ₹ 12,00,000Executive Front Desk Officer PositionWe are seeking a seasoned professional to manage our front office operations in Hiranandani Gardens, Powai, Mumbai.Responsibilities:Oversee daily front desk functions, ensuring seamless guest check-ins/out and billing processes.Administer tasks related to guest services, identifying VIPs and critical guests.Provide...
-
Front Desk Coordinator
1 week ago
Kottayam, Kerala, India beBeeAdministrative Full time ₹ 24,00,000 - ₹ 36,00,000Job OverviewWe are seeking a highly skilled and organized individual to fill the role of Front Desk Coordinator. This is an exceptional opportunity to work in a fast-paced environment, providing top-notch customer service to our clients and visitors.Respond to calls and direct them to relevant departments or personnel.Manage internal and external...
-
Boutique Front Desk Professional
2 weeks ago
Kottayam, Kerala, India beBeeGuestService Full time ₹ 30,00,000 - ₹ 60,00,000Job Opportunity:We are seeking a skilled and experienced Front Desk Associate to join our team. This is an excellent opportunity for individuals who possess strong communication skills, a positive attitude, and a passion for delivering exceptional guest service.Key Responsibilities:• Handling guest check-in and check-out processes• Managing reservations,...
-
Front Office Manager
6 days ago
Kottayam, Kerala, India Olga resorts Full timeJob Overview We are seeking a Front Office Manager to join our team in a hospitality setting The ideal candidate will oversee all aspects of the front office operations and ensure exceptional guest experiences Responsibilities Manage the front desk operations efficiently Supervise and train front desk staff Handle guest check-ins and check-outs ...
-
Front Office Manager
1 week ago
Kottayam, Kerala, India Olga resorts Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob OverviewWe are seeking a Front Office Manager to join our team in a hospitality setting. The ideal candidate will oversee all aspects of the front office operations and ensure exceptional guest experiences.ResponsibilitiesManage the front desk operations efficientlySupervise and train front desk staffHandle guest check-ins and check-outsEnsure smooth...
-
Front Office Manager
2 weeks ago
Kottayam, Kerala, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000Front Desk Manager Job Description\Our team is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our front office, housekeeping, food and beverage, guest experience, maintenance and engineering, security and safety, and more.\The ideal candidate will have a strong understanding of the hospitality industry with...
-
Front Office Executive
1 week ago
Kottayam, Kerala, India ABE Full timeCompany profile Abe services is one of the most reliable and trusted overseas educational consultancy in India accredited with an AAERI membership with its head office in Cochin Since 2008 Abe services has established a proven track with helping students achieving their dream of studying abroad We are in immediate requirement of a Front Office...
-
Front Office Supervisor
1 week ago
Kottayam, Kerala, India Rhythm Kumarakom Full timeKey Responsibilities Supervise daily front desk operations and staff performance Ensure timely and accurate guest check-ins and check-outs Handle escalated guest complaints and resolve issues professionally Train mentor and evaluate front desk team members Monitor room availability and coordinate with housekeeping for readiness Maintain accurate...