Front Desk Supervisor

2 weeks ago


Kottayam, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000
Job Title: Front Desk Supervisor

This role is responsible for managing the front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).

Main Responsibilities:
  • Front Desk Operations
    • Manage inquiries, provide accurate information, and guide visitors appropriately.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Student Support Services
    • Act as a liaison between students and administration for hostel-related queries.
    • Address and resolve student complaints related to facilities and services.
    • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty Accommodation Management
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Facility Management
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests for Building B.
  • Administrative Support
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.

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